Terms of Service

1. About these terms

These terms govern the engagement between TrackFix (operated by Vladimir Cvetkoski, "we", "us") and any client who engages our services ("you", "client"). By engaging TrackFix for any work, you agree to these terms.

2. Scope of services

Each engagement is scoped in writing before work begins. The scope document will specify: the problem being addressed, the deliverables, the estimated time, and the price. No work outside the agreed scope is undertaken without a new written agreement.

Services are delivered remotely. All work is performed in your existing tools (Google Tag Manager, HubSpot, GA4, ad platforms) unless otherwise agreed. You retain full access and ownership of all tools and configurations at all times.

3. Diagnosis and scoping

Initial diagnosis is provided at no charge. A written scope - including price - is provided before any billable work begins. You are under no obligation to proceed after receiving a scope. If you choose not to proceed, no fee is owed.

4. Payment terms

For one-time fix engagements: 50% due on scope acceptance, 50% due on delivery. For monthly retainers: invoiced monthly in advance. Payment is due within 14 days of invoice.

Late payments (beyond 14 days) may incur a 1.5% monthly late fee. We reserve the right to pause work on active engagements where invoices are overdue by more than 14 days.

5. Intellectual property

Upon full payment, all custom code, configurations, and documentation delivered as part of an engagement become your property. You own everything we build for you.

We retain the right to describe the general nature of work performed in anonymised case studies and portfolio materials, unless you request otherwise in writing.

6. Warranty and corrections

We warrant that delivered work will function as described in the scope for 30 days after delivery. If an issue arises within that period due to our implementation, we will correct it at no additional charge.

This warranty does not cover: issues caused by changes you or third parties make after delivery, changes to third-party platforms (ad platforms, HubSpot, Google) that alter expected behaviour, or new requirements outside the original scope.

7. Limitation of liability

Our total liability in connection with any engagement is limited to the fees paid for that specific engagement. We are not liable for indirect or consequential losses including lost revenue, lost data, or lost business opportunities.

We are not responsible for changes made by third-party platforms (Google, Meta, HubSpot, etc.) that affect tracking functionality after delivery.

8. Confidentiality

We treat all client information as confidential. We will not share details of your business, data, or technical setup with third parties, except where required by law or necessary to deliver the agreed services (for example, sharing access with a platform support team).

9. Termination

Either party may terminate a monthly retainer with 30 days written notice. Work in progress at the point of termination will be invoiced pro-rata for hours completed. One-time fix engagements cannot be cancelled once work has begun; the full agreed fee is owed on completion.

10. Governing law

These terms are governed by the laws of North Macedonia. Any disputes will be subject to the jurisdiction of the courts of North Macedonia, unless otherwise agreed in writing.

11. Changes to these terms

We may update these terms from time to time. The "last updated" date at the top of this page will reflect any changes. Terms in effect at the time an engagement scope is signed apply to that engagement.